Refund Policy
Last updated: July 2026
This policy explains our approach to refunds. Yourcountant is provided by Conversingai. How refunds work depends on how you paid: through Paystack (in Ghana, in cedis) or through Digistore24 (outside Ghana, in US dollars).
Try before you pay — 15 free days
Every new shop gets the paid extras free for 15 days. During this time you can use every feature and decide whether they are worth paying for, at no cost and with no obligation. When the 15 days end nothing is charged — your shop moves to the free plan and keeps every record.
Paid through Paystack (Ghana) — no refunds after you pay
Because you can test everything free for 15 days before paying, payments made through Paystack are non-refundable. Please use those free days to make sure the app suits you before you subscribe.
Paid through Paystack (Ghana) — cancelling
You are never locked in: Paystack payments are prepaid and never renew by themselves, so to stop, simply do not pay again. Your paid period runs to its end, then your shop moves back to the free plan and you keep all your records. A payment already made is not refunded.
Paid through Digistore24 (international) — 60-day money-back guarantee
Every plan bought through Digistore24 — monthly, yearly or lifetime — comes with a 60-day money-back guarantee, counted from your first payment. To ask for a refund, contact Digistore24 (helpdesk@digistore24.com, or "Cancel my order" on digistore24.com) or email us. When a refund is issued, your plan ends and your shop returns to the free plan. Your records are always kept.
Paid through Digistore24 (international) — cancelling
Monthly and yearly plans bought through Digistore24 renew automatically until you cancel. You can cancel at any time — using the cancellation button on your Digistore24 order page, through helpdesk@digistore24.com, or by emailing us — and nothing more is charged. Your paid period runs to its end, then your shop moves back to the free plan with every record intact.
Exceptions
If you were charged in genuine error (for example, a duplicate charge), contact us and we will look into it fairly, whichever way you paid.
Contact
To cancel or ask about a charge, email info@yourcountant.com.
This document is a plain-language summary provided for your convenience and is not legal advice. Questions? Email info@yourcountant.com.